1. Contact details of the seller

Title: Edita Vaškovská
Registered seat: Lhotecká 273/67, Hradec Králové, 500 02
Company ID: 88003248

VAT No.: CZ8659083378

I am a VAT payer

Telephone: +420 723 303 465
Email: mystic@mystic.cz
Contact address: Lhotecká 273/67, Hradec Kralove, 500 09, Czech republic
Opening hours: 9.00 - 17.00

2. Information

The information about the goods and price provided by the seller is binding, except for obvious error. Prices are presented including all taxes (eg VAT) and fees, except for the cost of delivery of goods.

Information on accepted payment methods is provided here.

The photos shown on the store's website usually correspond to the goods sold.

3. Delivery of goods

The seller will deliver the goods to the buyer complete, no later than 5 days from the confirmation of the order, unless the individual goods specify a different delivery time. If the goods are marked "in stock", the seller will send the goods within three working days at the latest. The buyer is obliged to take over the goods and pay. The buyer is advised to inspect the goods as soon as possible upon receipt.

Documents for the goods, especially tax documents, confirmations and certificates, shall be sent by the seller to the buyer immediately after receipt of the goods, no later than two days after receipt of the goods by the consumer.

If the buyer does not take over the goods within the agreed time by violating his obligation, he is obliged to pay the seller a storage fee for each day of delay in the amount of 10, - CZK, but a maximum of 300, - Seller is entitled to give him a new reasonable period of acceptance, sell the goods in an appropriate way. The costs of storage and the costs of futile delivery of goods due to lack of cooperation on the part of the buyer in the necessary amount, the seller is entitled to offset against the buyer against the proceeds of the sale.

4. Cancellation of the order and withdrawal from the contract

The buyer may withdraw from the contract within 30 days of receipt of the goods or the last part of the delivery, regardless of the method of receipt of goods or payment. This period is intended to acquaint the buyer to a reasonable extent with the nature, properties and functionality of the goods.

The buyer is entitled to withdraw from the contract at any time before delivery of the goods.

Withdrawal from the contract will be sent or handed over by the buyer to the seller within 30 days. The buyer does not have to state the reason for withdrawing from the contract. To facilitate communication, it is appropriate to state the date of purchase or the number of the contract / sales document, bank details and the chosen method of returning the goods in the withdrawal.

The seller is obliged to return to the buyer the amount fully corresponding to the price of the goods and the paid costs for its delivery within 14 days of withdrawal from the contract, in the same way as he received payment from the buyer. If the seller offers several options within a certain method of delivery of goods, he is obliged to replace the cheapest of them to the buyer. The buyer is obliged to send or hand over the purchased goods to the seller within the same period. The goods should be returned to the seller (not cash on delivery) complete, preferably in the original packaging, must not show signs of wear or damage. The cost of returning the goods is borne by the buyer.

If the buyer returns the goods in person at the seller's premises, the seller will return the above payments to the buyer within 7 days of withdrawal from the contract.

If the returned goods are damaged by a breach of the buyer's obligations, the seller is entitled to claim from the buyer compensation for the reduction in the value of the goods and set it off against the amount returned.
The online withdrawal form is available here.

5. Rights and obligations from defective performance

Quality at acceptance
If the received goods have deficiencies (eg do not have agreed or legitimately expected properties, do not fit for the usual or agreed purpose, are not complete, do not correspond to its quantity, measure, weight, or quality does not correspond to other legal, contractual or pre-contractual parameters), defects of goods for which the seller is responsible.

The buyer may claim from the seller, no later than two years from the receipt of the goods at his request, the right to free removal of the defect or a reasonable discount on the price; if this is not disproportionate to the nature of the defect (especially if the defect cannot be remedied without undue delay), the requirement to deliver a new item without defects or a new part without defects may be applied if the defect concerns only this part.

If repair or exchange of goods is not possible, upon withdrawal from the contract, the buyer may demand a refund of the purchase price in full.

Within six months of receipt of the goods, it is presumed that the defect in the goods already existed upon receipt of the goods.

The seller is not obliged to comply with the buyer's claim if he proves that the buyer knew about the defect of the goods before taking over or caused it himself.

Legal rights from defects
The seller is responsible for defects arising after receipt of the goods during the 24-month warranty period or during the shelf life stated in the advertisement, on the packaging of the goods or in the attached instructions.

Within this period, the buyer can file a complaint and, at his option, claim a defect that constitutes a material breach of contract (regardless of whether the defect is remediable or irremediable):

• elimination of a defect by delivery of a new item without a defect or by delivery of a missing item;
• free removal of the defect by repair;
• a reasonable discount from the purchase price; or
• refund of the purchase price on the basis of withdrawal from the contract.

Substantial is a breach of contract which the breached party already knew or should have known at the time the contract was concluded that the other party would not have entered into the contract if it had foreseen the breach.

In the case of a defect that means a minor breach of contract (regardless of whether the defect is remediable or irremediable), the buyer is entitled to eliminate the defect or a reasonable discount on the purchase price.

If a remediable defect has occurred repeatedly after repair (third claim for the same defect or fourth for different defects) or the goods have a large number of defects (at least three defects at the same time), the buyer can claim a discount on the purchase price, exchange goods or withdraw from the contract .

The seller is not responsible for defects caused by normal wear and tear or failure to follow the instructions for use.

6. Settlement of complaints

The buyer is obliged to file a complaint with the seller or the person designated for repair without undue delay from the discovery of the defect. If he does so in writing or electronically, he should provide his contact details, a description of the defect and a request for the method of handling the complaint. For easier communication, please fill out this complaint form.

The buyer is obliged to inform the seller which right he has chosen when notifying the defect, or without undue delay after notifying the defect. A change of choice without the consent of the seller is possible only if the buyer has requested the correction of a defect that proves to be irreparable.

If the buyer does not choose his right from a material breach of contract in time, he has the rights as in the case of a minor breach of contract.

The buyer is obliged to prove the purchase of goods (preferably by proof of purchase). The deadline for settling the complaint runs from the handover / delivery of the goods to the seller or to the place designated for repair. The goods should be packed in suitable packaging during transport to prevent damage, they should be clean and complete.

The seller is obliged to immediately, no later than within three working days, decide on the complaint, or that the decision requires professional assessment. They shall provide the buyer with information on the need for an expert assessment within this period. The seller will handle the complaint, including the elimination of the defect, without undue delay, no later than within 14 days of its application, unless they agree in writing with the buyer on a longer period. After this period, the buyer has the same rights as if it were a material breach of contract.

If the seller refuses to eliminate the defect, the buyer may request a reasonable discount on the price or withdraw from the contract.

The warranty period is extended by the time from the claim to its settlement or until the time when the buyer was obliged to pick up the item. If the goods or part of them are exchanged, the seller's liability shall apply as if it were a purchase of new goods or part thereof.

If it is not possible to monitor the status of the complaint online, the seller undertakes to inform the buyer of the complaint according to his request by e-mail or SMS.

In the case of a justified complaint, the buyer is entitled to compensation for the costs expediently incurred.

7. Protection of personal data

The Buyer agrees that the personal data provided by the Seller shall be processed and stored in accordance with the Personal Data Protection Act (No. 101/2000 Coll.) For the purpose of fulfilling the subject of the contract. The buyer has the right to be informed what data the seller records about him, and is entitled to change this data, e.g.

The seller undertakes not to provide the buyer's personal data to third parties other than the contractual carrier for the purpose of delivery of goods.

The seller is entitled to send the buyer his own commercial message only if the buyer actively requests it, and only until the buyer informs the seller that he wants to stop sending.

The buyer can make this communication to the electronic address obtained in connection with the performance of the contract without incurring any costs.

8. Dispute resolution

Mutual disputes between the seller and the buyer are resolved by ordinary courts.

For the duration of the negotiations on the out-of-court settlement of the dispute, the limitation and preclusion periods under the Civil Code shall not run or begin to run until one of the parties to the dispute expressly refuses to continue the negotiations.

The contract and related issues are governed by Czech law.
These terms and conditions are effective June 1, 2017.